Harvard Business is building a crystal ball around responses from readers on the Biggest Management Challenges in 2008. Among some of the early responses;
Social Networking. “Companies must learn to effectively utilize social
networking tools both inside and outside the companies to keep up with what the
younger workers grew up with — fast and furious communication tools like
texting, facebook, My Space, You Tube, etc. that spread the word now. Not in the
next quarter, next month, next week or even next day, but NOW.”
Absolutely agree !! and thats where customers should be going with their CRM 2.0 initiatives as well.